Client Connectivity Solutions Consultant
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Saint Paul • Minnesota, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $105,400 - $124,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank
- Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries
- Inquiries vary from access requests to technical assistance for our connectivity solutions
- Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application
- Guide clients through the process and track their progress to fully validate readiness to launch their application
- Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank
- Analyze design and make recommendations to promote best practices and efficiency
- Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise
- Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding
- Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch
- Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients
- Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement
Requirements
- Bachelor's degree, or equivalent work experience
- Typically, four or more years of related experience
- Expert experience supporting or configuring API solution including ability to configure & troubleshoot complex configurations
- Experience consulting with clients to resolve issues on demand during live troubleshooting sessions
- Hands-on experience with Postman and Insomnia, along with a solid understanding of Apigee Management
- Expert experience supporting or configuring at least one connectivity solution including ability to configure & troubleshoot complex configurations
- Experience consulting with clients and internal stakeholders to resolve issues on demand during live troubleshooting sessions
- Positive, team-oriented attitude
- Strong verbal and written communication skills
- High attention to detail, information design, and visual presentation & strong organizational skills
- Strong influencing and partnership / collaboration skills to drive cross-functional teams
- Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
- Ability to quickly learn new skills and processes while also being adaptable to changing requirements
- Experience working in a client-facing role overseeing technical solutions
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus)
- Experience using Microsoft Office applications is required.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API solution configurationtroubleshooting complex configurationsclient onboardingworkflow creationdocumentation draftingdesign analysisclient feedback collectionPostmanInsomniaApigee Management
Soft skills
team-oriented attitudeverbal communicationwritten communicationattention to detailorganizational skillsinfluencing skillscollaboration skillsadaptabilityproblem-solvingclient-facing experience