Mortgage Collections
U.S. Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, Ohio, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Junior
About the role
- Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
Requirements
- High school diploma or equivalent
- Minimum one year of experience in collections and/or customer service activities
- Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
- Strong customer service/relations skills
- Ability to identify and resolve exceptions and to organize and interpret information
- Good verbal and written communication skills
- 12 months of call center or collections experience
- Mortgage experience highly preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections experiencecustomer service experienceloan collection policiesfair debt collection practices
Soft skills
customer service skillsverbal communication skillswritten communication skillsproblem-solving skillsorganizational skills