U.S. Bank

Healthcare Technical Support

U.S. Bank

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, North Dakota, Oregon, Texas • 🇺🇸 United States

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Salary

💰 $22 per hour

Job Level

Junior

About the role

  • Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications
  • Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems
  • Follows up with users to ensure problem resolution
  • Develops and maintains documentation of all activities
  • This position provides technical, transactional, phone, email and chat support to hospitals, doctor offices and pharmacies

Requirements

  • High school diploma or equivalent
  • Six months to one year of experience in the telecommunications or applications programming field or job-related experience
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Good verbal and written communications skills
  • Elavon experience preferred
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
telecommunicationsapplications programmingcomputer hardwaretechnical supportproblem resolutiondocumentationMicrosoft Office
Soft skills
communication skillsmultitaskingorganizational skillscustomer support