Support the company's instances of Varonis, BigID and other data security tools across the enterprise
Independently troubleshoot and resolve complicated technical issues related to the supported data security tools and enterprise ecosystem
Proactively identify critical points of failure, raise flags & escalate issues that are of urgent nature
Mentor & support engineers; consult on their cases and assist with escalation issues
Escalate complicated technical issues to vendor(s) and work with them to achieve resolution
Contribute to the enrichment of the Knowledge Base by documenting and/or publishing relevant technical content that needs to be documented and/or shared with others
Coordinate remediation efforts with subject matter experts and business lines
Engage with end-users to provide assistance & training and troubleshooting where necessary
Manage the continuous transformation and improvement of written policies into technical processes to be used within data security, and assist IT and business areas with completing exception requests where policy cannot be satisfied
Partner with Risk, Compliance, Audit, and business stakeholders to assess and determine the data and processes to be monitored
Requirements
Bachelor's degree or equivalent work experience
At least five years of experience with developing, supporting and/or operationalizing on-premise and/or cloud applications
Certified Information System Security Professional or other relevant certification (Cloud Certification, etc)
Microsoft environments (AD, Exchange, Windows servers, O365, SharePoint, etc.)
Networking (TCP / IP, routing, firewalls, related troubleshooting tools)
Database Cloud technologies (Azure, AWS, etc)
Storage technologies
Knowledge in one or more programming languages (Python, Powershell, etc)
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data security toolstroubleshootingtechnical documentationcloud applicationsprogramming languagesnetworkingdatabase technologiesstorage technologiesMicrosoft environmentsexception requests