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About the role
Key responsibilities & impact- RUN management: Monitor incidents, requests and changes
- Coordinate actions with technical teams and service providers
- Ensure compliance with service levels (SLAs) and track operational metrics
- Plan and support production deployments
- Maintain documentation, procedures and runbooks
- Support users and stakeholders in adopting solutions
- BUILD management: Collect, analyze and challenge business requirements
- Build, prioritize and run the product backlog
- Write and track User Stories in collaboration with technical teams
- Participate in Agile ceremonies and increment planning sessions
- Coordinate various contributors to ensure progress on topics
- Lead continuous improvement actions and automation initiatives
Requirements
What you’ll need- Strong understanding of Identity and Access Management (IAM) and Privileged Access Management (PAM) processes
- Proficiency in Agile practices: backlog management, User Stories, prioritization, planning
- Experience in operational application monitoring and incident management
- Ability to coordinate multidisciplinary teams and external providers
- Comfortable communicating with both business and technical stakeholders
Benefits
Comp & perks- Join a growing company specializing in cybersecurity
- Personalized CSR and professional development path
- Option to work remotely up to 50% of the time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Backlog ManagementUser Story WritingOperational Metrics TrackingProduction Deployment PlanningDocumentation Maintenance
Soft Skills
Communication With StakeholdersTeam CoordinationContinuous Improvement Leadership
