IT Technician – Desktop Support

TYM

IT Technician providing direct technical support for desktop hardware and software issues in a corporate setting. Responsible for troubleshooting, maintenance, and user support in Rome, Georgia.

Posted 7/11/2026full-timeRome • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Provide first-line technical support to end users for desktop hardware, software, and networking issues.
Respond to IT service desk tickets, phone calls, and email inquiries, providing timely and efficient assistance.
Assist users with software installations, updates, and configuration.
Troubleshoot and resolve issues with desktops, laptops, printers, scanners, and other peripheral devices.
Set up, configure, and deploy new desktops, laptops, and mobile devices, including imaging and ensuring compliance with IT standards.
Ensure all desktop systems are properly configured with required software, security patches, and network connectivity.
Manage software installations and maintain license tracking for desktop applications.
Maintain clear, accurate, and up-to-date documentation of issues and resolutions, and contribute troubleshooting guides and FAQs to the internal knowledge base.
Create and maintain inventory records for desktop equipment, including serial numbers, software licenses, and warranties.
Deliver friendly, professional customer service while managing user expectations and explaining technical solutions in clear, easy to understand terms.
Collaborate with the IT team and other departments to identify and resolve recurring support issues.
Escalate unresolved or complex issues to senior IT staff or specialized teams.
Perform other duties as assigned by the supervisor.

Requirements

What you’ll need

High School Diploma or GED required.
Proven experience in desktop support, help desk, or technical support roles, with a strong focus on end-user support.
Experience supporting standard desktop hardware and office productivity software.
Preferred: Associate degree in Information Technology.
Preferred: Certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TYM Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1951 🌾 Agriculture 🔧 Hardware Agriculture
Hardware TYM is a South Korean manufacturer of tractors, diesel engines, and related attachments and support services, producing a full range of sub-compact, compact, and utility tractors for farming, landscaping, construction, and property maintenance. The company emphasizes durable, technology-enhanced machines, a global dealer network, parts and service support, and provides models suited for arable farming, livestock operations, land clearing, snow removal, and material handling. TYM targets both individual owners (hobby and commercial farmers) and dealer partners with a focus on reliability, accessibility, and long-term value. IT Technician – Desktop Support Job not on LinkedIn 🔥 2 hours ago 🏢 Rome – Onsite 💵 $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-line technical support to end users for desktop hardware, software, and networking issues.
Respond to IT service desk tickets, phone calls, and email inquiries, providing timely and efficient assistance.
Assist users with software installations, updates, and configuration.
Troubleshoot and resolve issues with desktops, laptops, printers, scanners, and other peripheral devices.
Set up, configure, and deploy new desktops, laptops, and mobile devices, including imaging and ensuring compliance with IT standards.
Ensure all desktop systems are properly configured with required software, security patches, and network connectivity.
Manage software installations and maintain license tracking for desktop applications.
Maintain clear, accurate, and up-to-date documentation of issues and resolutions, and contribute troubleshooting guides and FAQs to the internal knowledge base.
Create and maintain inventory records for desktop equipment, including serial numbers, software licenses, and warranties.
Deliver friendly, professional customer service while managing user expectations and explaining technical solutions in clear, easy to understand terms.
Collaborate with the IT team and other departments to identify and resolve recurring support issues.
Escalate unresolved or complex issues to senior IT staff or specialized teams.
Perform other duties as assigned by the supervisor. 🎯 Requirements
High School Diploma or GED required.
Proven experience in desktop support, help desk, or technical support roles, with a strong focus on end-user support.
Experience supporting standard desktop hardware and office productivity software.
Preferred: Associate degree in Information Technology.
Preferred: Certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Desktop Hardware SupportOffice Productivity SoftwareSoftware InstallationTroubleshootingNetwork ConnectivityLicense TrackingImagingConfiguration ManagementDocumentationInventory Management

Soft Skills

Customer ServiceCommunicationCollaborationProblem-SolvingUser Expectation Management

Certifications

CompTIA A+CompTIA Network+Microsoft Certifications