People Operations Lead

Twenty First Group

People Operations Lead running HR operations, performance, reward and employee relations at a sport-and-data company. Building scalable people processes and embedding high-performance behaviours across TFG.

Posted 8/22/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-to-end HR operations, ensuring compliance with legal and regulatory requirements, including GDPR. Proven ability to implement process improvements and maintain data integrity while managing sensitive employee information.

Highest-signal resume keywords

HR Operations ManagementCompliance with GDPRHRIS Platforms ExperienceProcess Improvement MindsetEmployee Relations Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Onboarding ProcessesPre-Employment ScreeningData Integrity ManagementPerformance Review ManagementPay Benchmarking

Soft Skills

Organisational SkillsProblem-Solving AbilitiesMultitasking AbilitiesStrong Communication SkillsCollaboration Skills

Tools & Technologies

HRIS PlatformsWorkflow Automation Tools

Industry Keywords

Employee Lifecycle ManagementData Privacy ProtocolsUK Employment LawHigh Performance BehavioursFast-Moving Environments

About the role

Key responsibilities & impact

Own and oversee end-to-end HR operations from onboarding to offboarding.
Ensure the accurate and timely completion of all pre-employment screening and onboarding processes.
Maintain data integrity, accuracy, and compliance across the entire employee lifecycle.
Manage employee records and data privacy protocols with high attention to detail.
Ensure that HR operations comply with all applicable legal and regulatory requirements, including GDPR and employment legislation.
Identify and implement process improvements to streamline HR operations and enhance service delivery.
Embed High Performance Behaviours into interview scorecards, onboarding, performance reviews, progression cases, pay calibration and recognition.
Run the performance and reward cycle, including delivering the FY review cycle end to end.
Support annual pay benchmarking and help the leadership team communicate it clearly by team, with appropriate context.
Stay ahead of UK employment law and handle employee relations cases fairly and confidently.
Report to Ben, the MD, and work closely with the wider TFG team on shared frameworks and standards.

Requirements

What you’ll need

5+ years in a generalist People/HR role, ideally somewhere fast-moving - a scale-up, agency or consultancy environment where you’ve had to build as you go.
Strong understanding of HR operational processes and compliance requirements.
Experience with HR systems and tools (e.g., HRIS platforms, workflow automation).
Excellent organisational, problem-solving, and multitasking abilities.
Strong communication skills and ability to collaborate across departments.
A process-improvement mindset with a keen eye for automation opportunities.
Discretion and integrity when handling sensitive employee data.

Benefits

Comp & perks

Hybrid working out of our Farringdon office - we’re hybrid by default and flexible on pattern; this policy reflects what we actually do, not a minimum attendance quota.
Private health insurance, occupational life cover and income protection insurance.
Enhanced family leave, well beyond the statutory minimum.
Personal days, including your birthday and dedicated health and wellness days.