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Customer Success Specialist
TurnPointCustomer Success Specialist managing customer requests and escalations at TurnPoint. No previous tech experience required; training provided for successful tech integration.
About the role
Key responsibilities & impact- Organizing and running morning meetings
- Triaging customer requests over email and phone
- Escalating VIP tickets and resolving client issues
- Planning projects and ensuring ticket success
- Championing superior client communication and service
Requirements
What you’ll need- Background in customer service
- Enthusiasm for technology
- Ability to work Monday – Friday, 8AM-5PM PT
- Obtain technical certifications as required
- Ability to lift 50 lbs.
Benefits
Comp & perks- Health insurance
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizingcommunicationcustomer serviceproblem solvingproject planningescalationclient relationstriagingservice excellenceenthusiasm
Certifications
technical certifications