Tulip Interfaces

Customer Success Manager

Tulip Interfaces

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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About the role

  • Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
  • Serve as internal customer champion
  • Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI
  • Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
  • Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
  • Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

Requirements

  • BA/BS (MBA/Masters preferred)
  • 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
  • Experience with change management in a GxP manufacturing and operations
  • Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
  • Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
  • Bias for action and client impact
  • Passion for continuous improvement and digital transformation
  • Comfortable in a fast-paced, technology-driven business environment
  • Ability to travel (estimated up to 15%)
Benefits
  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week
  • Flexible work schedule and unlimited vacation policy
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementstakeholder presentationsaccount managementcustomer successproduct managementmanagement consultingdigital transformationGxP manufacturingoperations
Soft Skills
client impactbias for actioncontinuous improvementcross-functional coordinationinterpersonal communicationleadershiporganizational skills
Certifications
BABSMBAMasters