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TTEC Digital

Senior Consultant – Microsoft

TTEC Digital

Senior Dynamics 365 & Power Platform Developer at TTEC Digital designing enterprise Microsoft solutions. Collaborating with teams to drive digital transformation for global clients.

Posted 7/19/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and developing Microsoft Dynamics 365 applications, with a strong focus on Power Platform development, including Canvas and Model-driven Apps. Proficient in integrating enterprise systems and implementing Microsoft Omnichannel for Customer Service while adhering to Agile methodologies.

Highest-signal resume keywords
Microsoft Dynamics 365 DevelopmentPower Platform DevelopmentCanvas Apps DevelopmentModel-Driven Apps DevelopmentMicrosoft Omnichannel Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Power FxDataverseREST APIsSOAP APIsPower Platform Component Framework (PCF)Custom Plugins DevelopmentWorkflows DevelopmentBusiness Rules DevelopmentJavaScript CustomizationsSoftware Development Life Cycle (SDLC)
Soft Skills
Problem SolvingCommunicationRisk IdentificationStakeholder ManagementTeam Collaboration
Tools & Technologies
Microsoft Dynamics 365Power AutomateAgile DevelopmentTechnical DocumentationDeployment Guides
Certifications & Qualifications
Microsoft Certified: Power Platform Developer Associate (PL-400)Microsoft Certified: Power Platform Solution Architect Expert (PL-600)Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210)Microsoft Certified: Azure Developer Associate (AZ-204)
Industry Keywords
Customer ServiceSalesMarketingBusiness Process AutomationApplication Stability

Tech Stack

Tools & technologies
AzureJavaScriptSDLCSOAP

About the role

Key responsibilities & impact
  • Design, develop, and customize Microsoft Dynamics 365 applications across Sales, Customer Service, and Marketing modules.
  • Develop sophisticated Canvas Apps with a focus on usability, responsiveness, and performance optimization.
  • Build Model-driven Apps and automate business processes using Power Automate.
  • Develop reusable Power Platform Component Framework (PCF) controls.
  • Implement complex business logic using Power Fx and Dataverse.
  • Configure and integrate Microsoft Omnichannel for Customer Service (CCaaS), including routing rules, workstreams, queues, and agent experiences.
  • Develop custom plugins, workflows, business rules, and JavaScript customizations within Dynamics 365.
  • Design, develop, and integrate REST/SOAP APIs and web services with external enterprise applications.
  • Participate in the complete Software Development Life Cycle (SDLC), including design, development, testing, deployment, and production support.
  • Troubleshoot and resolve production issues while ensuring application stability and performance.
  • Conduct code reviews and ensure adherence to coding standards and best practices.
  • Prepare technical documentation, deployment guides, and solution design documents.
  • Estimate development effort and contribute to sprint planning and project execution.
  • Track assigned work items, proactively identify risks, and communicate project status to stakeholders.
  • Stay current with Microsoft's latest Dynamics 365, Power Platform, and Omnichannel capabilities.

Requirements

What you’ll need
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related discipline.
  • 6–12 years of experience within the Microsoft technology ecosystem.
  • Extensive experience developing Microsoft Dynamics 365 applications.
  • Strong hands-on experience with Power Platform development.
  • Proven experience building Canvas Apps and Model-driven Apps.
  • Experience developing Power Platform Component Framework (PCF) controls.
  • Hands-on experience implementing Microsoft Omnichannel for Customer Service.
  • Experience integrating enterprise systems through REST and SOAP APIs.
  • Experience working in Agile development environments.
  • Preferred Certifications:
  • Microsoft Certified: Power Platform Developer Associate (PL-400)
  • Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210)
  • Microsoft Certified: Azure Developer Associate (AZ-204)

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development opportunities