Principal Software Engineer

TTEC Digital

Principal Software Engineer building next-gen AI CX tools for TTEC Digital. Collaborating with teams to solve complex engineering problems in a startup-like environment.

Posted 7/12/2026full-timeRemote • 🇨🇦 CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in high-capacity distributed systems, polyglot programming, and AI integration, with a strong focus on problem-solving and team development. Capable of influencing through code delivery and reference implementations in a fast-paced, evolving environment.

Highest-signal resume keywords

Senior-Level Go ProgrammingHigh-Capacity Distributed SystemsAI Knowledge and IntegrationTroubleshooting and Debugging MasteryMulti-Cloud Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Polyglot ProgrammingPython ProgrammingTypeScript ProgrammingMessaging Systems (NATS, Kafka, RabbitMQ)Database Management (Relational, KV, Document, Columnar, Graph)Cloud Computing (GCP Preferred)AI-Powered Feature DevelopmentDebugging TechniquesState ManagementRace Condition Analysis

Soft Skills

Problem-SolvingTeam Training and DevelopmentPattern RecognitionAdaptabilityInfluence Through Code

Industry Keywords

Platform ArchitectureMulti-TenancyRBACSchema RegistryReference Implementations

Tech Stack

Tools & technologies

Distributed SystemsGoGoogle Cloud PlatformKafkaPythonRabbitMQTypeScript

About the role

Key responsibilities & impact

As this group's Principal Software Engineer, you will be the "right-hand" of the engineering leader and part of the org's leadership team.
You will be the organization's problem solver. Not an architecture title you hide behind — a coder who jumps into whichever squad is stuck, ships the hard thing, and moves on.
You will jointly own the Platform Architect responsibilities for C1 Platform Foundation. This is a fast-moving train in a startup environment: the tech we build on changes monthly, the plan changes with it, and you thrive on that.
Show-me mentality — your influence comes from the code you ship, demoed on Fridays like everyone else.
The hardest problems in any squad · platform architecture decisions (event bus, plugin lifecycle, multi-tenancy, RBAC, schema registry) jointly with the engineering leader
Pattern-setting reference implementations
Training up the engineers around you — you raise the whole team's level · unblocking, by writing code, not memos.

Requirements

What you’ll need

12+ years hands-on, genuinely polyglot — fluent in 7+ languages across your career. Senior-level Go is mandatory; Python and TypeScript expected in the mix; a native/systems language a strong plus.
Breadth across multiple technologies and verticals — you've shipped in more than one industry and more than one architectural era, and adapted fast each time.
Deep understanding of high-capacity distributed systems and their failure physics — state management, race conditions, locking, contention, ordering, back-pressure. You've debugged these in production, not just read about them.
Multiple messaging systems (NATS / Kafka / Redpanda / RabbitMQ-class) and multiple database types and backgrounds — relational, KV, document, columnar, graph — and you know which fits and why.
Two clouds minimum, one deep; GCP strongly preferred as the deep one.
Strong AI knowledge — LLMs, SLMs, RAG, knowledge graphs, agents, training/fine-tuning, eval — and hands-on experience working AI into code: building AI-powered features and using AI-assisted development to move exponentially faster.
Troubleshooting/debugging master — the strongest debugger in the building. Reads unfamiliar code, a stack trace, or a flame graph and sees it. Knows where the breakpoint goes without flailing.
Problem-solves quickly and trains up others as a multiplier — pattern-matches instantly on distributed systems, real-time audio, browser internals, AI pipelines, high-throughput data models.
Floats by choice. Does not want to own a squad. Wants to own the hard 10%.
Sets patterns by shipping the reference implementation, not by writing the doc.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TTEC Digital Website LinkedIn All Job Openings 1001 - 5000 employees 🤖 Artificial Intelligence 🤝 B2B Artificial Intelligence
B2B
Customer Experience TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries. Principal Software Engineer 🔥 1 minute ago 🇨🇦 Canada – Remote ⏰ Full Time 🔴 Lead 🧑‍💻 Full-stack Engineer Distributed Systems Google Cloud Platform Kafka Python RabbitMQ TypeScript Go Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
As this group's Principal Software Engineer, you will be the "right-hand" of the engineering leader and part of the org's leadership team.
You will be the organization's problem solver. Not an architecture title you hide behind — a coder who jumps into whichever squad is stuck, ships the hard thing, and moves on.
You will jointly own the Platform Architect responsibilities for C1 Platform Foundation. This is a fast-moving train in a startup environment: the tech we build on changes monthly, the plan changes with it, and you thrive on that.
Show-me mentality — your influence comes from the code you ship, demoed on Fridays like everyone else.
The hardest problems in any squad · platform architecture decisions (event bus, plugin lifecycle, multi-tenancy, RBAC, schema registry) jointly with the engineering leader
Pattern-setting reference implementations
Training up the engineers around you — you raise the whole team's level · unblocking, by writing code, not memos. 🎯 Requirements
12+ years hands-on, genuinely polyglot — fluent in 7+ languages across your career. Senior-level Go is mandatory; Python and TypeScript expected in the mix; a native/systems language a strong plus.
Breadth across multiple technologies and verticals — you've shipped in more than one industry and more than one architectural era, and adapted fast each time.
Deep understanding of high-capacity distributed systems and their failure physics — state management, race conditions, locking, contention, ordering, back-pressure. You've debugged these in production, not just read about them.
Multiple messaging systems (NATS / Kafka / Redpanda / RabbitMQ-class) and multiple database types and backgrounds — relational, KV, document, columnar, graph — and you know which fits and why.
Two clouds minimum, one deep; GCP strongly preferred as the deep one.
Strong AI knowledge — LLMs, SLMs, RAG, knowledge graphs, agents, training/fine-tuning, eval — and hands-on experience working AI into code: building AI-powered features and using AI-assisted development to move exponentially faster.
Troubleshooting/debugging master — the strongest debugger in the building. Reads unfamiliar code, a stack trace, or a flame graph and sees it. Knows where the breakpoint goes without flailing.
Problem-solves quickly and trains up others as a multiplier — pattern-matches instantly on distributed systems, real-time audio, browser internals, AI pipelines, high-throughput data models.
Floats by choice. Does not want to own a squad. Wants to own the hard 10%.
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