TTEC Digital

NiCE CXone Engineer, Professional Services Consultant

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ASP.NETJavaJavaScript.NETPython

About the role

  • Contact Center as a Service (CCaaS) software management and domain experience.
  • NICE CXone and CXone Studio Experience
  • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Work with system analysis and project management for the successful completion of a project.
  • 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 3 or more years’ experience in NICE CXone and UC environments.
  • 1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Network infrastructure experience.
  • Team Player
  • Desire to work in a fast-paced environment.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Works on issues for development and future concepts.
  • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
  • Ability to work US daytime hours.
Benefits
  • We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
C#ASP.NETCXone StudioJavaScriptPythonJavaC++XMLWeb Servicessoftware development
Soft Skills
team playercustomer-facing presentation skillsability to develop solution pitchesability to work in a fast-paced environmentexcellent communication skillsproblem-solvingcollaborationadaptabilitytime managementcreativity
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in ITBachelor’s degree in engineeringNICE CXone certificationprocess automation certification