TTEC Digital

Technical Lead, Google Cloud Contact Center AI

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $140,000 - $165,000 per year

Job Level

Senior

Tech Stack

CloudGRPCJavaJavaScriptNode.jsPython

About the role

  • Design and oversee implementation of complex Dialogflow CX architectures
  • Architect end-to-end integration patterns between CCAI and external systems
  • Lead transition to Generative AI-driven workflows using Vertex AI
  • Develop secure, scalable webhooks and middleware
  • Optimize Speech-to-Text and Text-to-Speech configurations
  • Implement Agent Assist modules for real-time suggestions
  • Analyze conversation logs and establish CI/CD pipelines
  • Mentor junior AI developers and provide technical coaching

Requirements

  • 8+ years in Software Engineering or Cloud Architecture
  • 3-5 years focused on Google CCAI
  • Deep expertise in Google Cloud AI stack
  • Proficiency in Python, Node.js, or Java
  • Strong understanding of conversational design
  • Experience with REST APIs, gRPC, Webhooks, OAuth, JWT
  • Google Cloud Professional Machine Learning Engineer preferred
  • Google Cloud Professional Cloud Architect preferred
Benefits
  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Dialogflow CXGenerative AIVertex AIPythonNode.jsJavaREST APIsgRPCWebhooksOAuth
Soft Skills
mentoringtechnical coachingleadership
Certifications
Google Cloud Professional Machine Learning EngineerGoogle Cloud Professional Cloud Architect