TTEC Digital

Conversational AI Chat Bot Developer

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Australia

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Tech Stack

JavaJavaScriptPython

About the role

  • Developing and enhancing conversational chat bot solutions in relation to NICE Proactive AI Agent for client implementation projects.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Perform system analysis and project management duties for the successful completion of a project.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Mitigating and resolving code errors for development and future concepts.

Requirements

  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
  • 5+ years JavaScript experience.
  • Experience with products such as DialogFlow, Core.ai, Cognigy, Amazon Lex or Omilia.
  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have.
  • Team Player and the ability to mentor team members.
  • Desire to work in a fast-paced environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptPythonJavaNatural Language ProcessingLarge Language ModelsGenerative AIreal time systemschat bot creationAI Virtual Agentsproject management
Soft Skills
customer-facing presentation skillsteam playermentoringability to develop solution pitchesability to resolve code errorsability to work in a fast-paced environment