Technical Account Manager

TTEC Digital

full-time

Posted on: 2/21/2026

Location Type: Remote

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About the role

Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
Ability to translate client goals into actionable technical plans and lead cross-functional execution.
Strong communication, stakeholder management, and executive-level summarization skills.
Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical Account ManagementTechnical Program ManagementSolutions ConsultingAmazon ConnectAWS servicestelephonyIVRcloud operationsCX architectures

Soft Skills

communicationstakeholder managementexecutive-level summarizationrelationship buildingproactive guidance