TTEC Digital

Senior Consultant, Zoom Contact Center

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Senior

Tech Stack

CloudJavaJavaScriptPythonServiceNow

About the role

  • Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
  • Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
  • Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
  • Ability to mentor Software Engineers
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Work with system analysis and project management for the successful completion of a project.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 3 or more years of experience in Zoom Contact Center and UC environments.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
  • Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
  • Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
  • Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
  • 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • Experience with Conversational AI platforms highly desired
  • Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical).
  • Team Player
  • Desire to work in a fast-paced environment.
  • Ability to work US daytime hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
JavaScriptPythonJavaC++SIP ProtocolRESTful APIsWebRTCSBCsSIP trunkscloud telephony integrations
Soft skills
mentoringcustomer-facing presentationteam playerability to work in a fast-paced environmentrisk managementsolution quality assurancecommunicationproject management
Certifications
industry certifications for Zoom Contact Centerprocess automation technologies