TTEC Digital

Client Success Team Lead

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Senior

About the role

  • Leading, coaching, and developing a team of Client Success Managers supporting low-touch/tech-touch accounts.
  • Directly managing a portfolio of low-touch/tech-touch clients to ensure seamless delivery, satisfaction, and measurable outcomes.

Requirements

  • 4–6 years in Client Success, Account Management, or related roles, including at least 1 year in a team lead, supervisory, or mentoring capacity (preferably in SaaS, technology, or consulting environments).
  • Proven leadership skills with the ability to coach while managing your own book of business.
  • Ability to scale client success operations using automation and analytics.
  • Experience in handling complex issue resolution and escalation management across
  • Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client successaccount managementissue resolutionescalation managementautomationanalytics
Soft skills
leadershipcoachingmentoring