Principal CCaaS Solution Architect – Presales
TTEC Digital
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Lead
Tech Stack
AWSCloud
About the role
- Reporting to the Director of Solution Architecture, this role drives technical strategy and consultative support during new account pursuits.
- Collaborate closely with Account Executives to define winning solutions, shape pursuit strategies, and articulate the value of TTEC Digital’s offerings across Customer Experience (CX) technologies.
Requirements
- 5+ years in CX technologies (Cloud Contact Center, Unified Communications, AI).
- Pre-sales consulting experience preferred.
- Certifications in Cloud Contact Center platforms (Genesys, Cisco, NICE, Five9, etc.) required.
- Cloud or AI certifications (AWS, Microsoft, Google) preferred.
- Bachelor’s degree in IT or related field preferred; equivalent experience considered.
Benefits
- We offer a competitive base salary, opportunity to participate in sales incentive plans, comprehensive benefits and upward career mobility!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cloud Contact CenterUnified CommunicationsAIpre-sales consulting
Soft skills
collaborationconsultative supportstrategic thinking
Certifications
Cloud Contact Center certificationsAWS certificationMicrosoft certificationGoogle certification