Director – Sales Executive, CCaaS
TTEC Digital
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
Cloud
About the role
- Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions
- Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions
- Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements
- Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities
- Execute the full sales process, from qualification and solution demonstration to negotiation and closing
- Maintain accurate sales forecasting and pipeline management in Dynamics CRM
- Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms
- Consistently meet or exceed new business revenue target
Requirements
- 4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space
- Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred)
- Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments
- Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
- Ability to build and maintain client relationships at the decision-maker levels
- Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions
- Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation
- Excellent presentation, negotiation, and communication skills
Benefits
- Competitive salary and performance-based bonus structure
- 25 days’ annual leave
- 5% pension contribution
- Private healthcare and life assurance
- Remote-based contract (with travel as required)
- Career development in a high-growth, award-winning global CX organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CCaaSCX transformationcloud contact centre solutionsAI-driven CX solutionssales forecastingpipeline managementproposal developmentRFP responsesnegotiationsolution demonstration
Soft skills
client relationship buildingcollaborationleadershippresentation skillsnegotiation skillscommunication skillsexecution-orientedoutcome-focusedpassion for customer experienceinnovation