TTEC Digital

Senior Consultant, NICE CXone

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Senior

Tech Stack

ASP.NETJavaJavaScript.NETPython

About the role

  • Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Influences client leadership to establish overall business relationship and engagement strategy.
  • Works on issues that impact design/selling success, future concepts, and product offerings.
  • Ability to mentor Software Engineers.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET.
  • Design and present projects to improve current process and overall platform.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Work with system analysis and project management for the successful completion of a project.

Requirements

  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 5 or more years’ experience in NICE CXone and UC environments.
  • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Network infrastructure experience.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical).
  • Team Player
  • Desire to work in a fast-paced environment.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
  • Contact Center as a Service (CCaaS) software management and domain experience.
  • NICE CXone and CXone Studio Experience
  • 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
  • Ability to work US daytime hours
Benefits
  • Medical, dental, vision, tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO)
  • wellness time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
C#ASP.NETJavaScriptPythonJavaC++NICE CXoneCXone Studioprocess automationreal time systems
Soft skills
mentoringinfluencingteam playercustomer-facing presentationcommunicationproblem-solvingstrategic thinkingcollaborationadaptabilityleadership
Certifications
NICE CXone certificationprocess automation certification