TTEC Digital

AI Chatbot Developer – Google CCAI, Dialogflow

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $120,000 - $140,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudITSMJavaJavaScript.NETPythonSQL

About the role

  • Build and implement CCAI conversational AI flows, Looker BI dashboards, and CCaaS workflows.
  • Contribute to integration strategies for telephony, IVR, CRM adapters, and BYOC connectivity.
  • Apply Google Cloud security standards including audit logging, DLP, and encryption.
  • Participate in end‑to‑end build processes for CCAI and CCaaS environments.
  • Configure systems for high availability and optimize performance for large‑scale operations.
  • Develop and maintain knowledge bases, enabling features like Agent Assist, call summarization, and AI‑driven automation.
  • Provide proactive monitoring and L2/L3 support for CCAI, Looker, and CCaaS systems.
  • Manage MACD requests, troubleshoot incidents, and coordinate with carriers/vendors for resolution.
  • Maintain ITSM integration for automated ticketing and reporting.
  • Work closely with global network teams on QoS, routing, and firewall configurations.
  • Follow ITIL and managed services best practices.
  • Act as a subject matter expert for stakeholders and contribute to continuous improvement initiatives.

Requirements

  • 5–7+ years of application development experience.
  • 3+ years working with Google Dialogflow ES/CX.
  • 1+ year of hands‑on experience with Google Cloud CCAI or other AI platforms (Amazon Lex, Kore.ai, Uniphore, IBM Watson).
  • Google Cloud certification or badge completion required.
  • Familiarity with Cloud Services Architecture, Apigee, Vertex AI.
  • Ability to support multiple projects simultaneously.
  • Experience with multi‑site contact center implementations.
  • Skilled in Speech‑to‑Text and Text‑to‑Speech services (Nuance, Google, Amazon).
  • Proficient in Java, JavaScript, .NET, C#, HTML, SQL, Python.
  • Experience in Looker dashboard design, contact center workflows, and CRM integration.
  • Knowledge of telephony protocols (SIP), cloud contact center platforms, and BYOC integrations.
  • Ability to balance development and support responsibilities.
Benefits
  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
application developmentGoogle Dialogflow ESGoogle Cloud CCAISpeech-to-TextText-to-SpeechJavaJavaScript.NETC#SQL
Soft skills
ability to support multiple projectsability to balance development and support responsibilitiessubject matter expertcontinuous improvement
Certifications
Google Cloud certification