TTEC Digital

ServiceNow Technical Consultant

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Colorado, Florida, Illinois, Massachusetts, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, Wyoming • 🇺🇸 United States

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Salary

💰 $100,000 - $125,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudJavaScriptServiceNowSOAP

About the role

  • Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions.
  • Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction.
  • Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies.
  • Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods.
  • Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget.
  • Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals.
  • Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows.
  • The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%.

Requirements

  • Minimum of 3-5 years of experience working with ServiceNow platform.
  • Proven experience in designing, developing, and implementing ServiceNow solutions.
  • Proficiency in JavaScript, HTML, CSS, and other web development technologies.
  • Strong understanding of ServiceNow architecture and data model.
  • Experience with ServiceNow integration methods, including REST and SOAP APIs.
  • Knowledge of ITIL processes and best practices.
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Certifications: ServiceNow Certified System Administrator (CSA) is required.
  • Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable.
  • Preferred Qualifications: Experience with Customer Service Management and CCaaS. Experience with CTI and IVR integrations. Experience with Agile/Scrum methodologies. Familiarity with additional ServiceNow products and modules. Knowledge of cloud platforms and technologies.
Benefits
  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowJavaScriptGlideScriptHTMLCSSREST APIsSOAP APIsITILAgileScrum
Soft skills
leadershipcommunicationtechnical advisoryproject managementproblem-solvingclient relationsdocumentation
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Application Developer (CAD)