Senior Consultant, Nice CXone – WFM
TTEC Digital
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, District of Columbia, Florida, Illinois, Massachusetts, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $165,000 per year
Job Level
Senior
About the role
- Responsible for the overall development, testing and delivery of the NICE CXone WFM software platform.
- Implement the NICE CXone WFM software.
- Design and development of products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
Requirements
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 5 or more years’ experience in NICE CXone and UC environments.
- Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
- Experience with enterprise level CCaaS architecture for complex business needs.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Desire to work in a fast-paced environment.
- IEX and NiCE CXone Quality Management experience
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NICE CXoneWFM softwareunit testingcode reviewsdefect resolutionprocess automation technologiesCCaaS architectureagile developmentwaterfall development
Soft skills
customer-facing presentation skillssolution pitchesvalue propositionsdemo experiencesteam collaborationcommunication skillsexecutive presentation skills