TTEC Digital

Principal Technical Project Manager

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Colorado, District of Columbia, Florida, Illinois, Massachusetts, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, Wyoming • 🇺🇸 United States

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Salary

💰 $115,000 - $145,000 per year

Job Level

Lead

About the role

  • Lead overall implementation of medium-to-large projects, with team sizes varying from 3 to 30 people (TTEC staff, contractors, client resources, and vendors)
  • Manage the overall delivery relationship with clients
  • Frequent and direct contact with senior-level managers, directors, and executives to provide project status
  • Develop weekly status reports providing project progress updates on overall project health, risks and issues to client and account team
  • Develop financial reporting dashboards providing project financial status to the client
  • Identify and participate in implementing methods necessary to capture identified benefit metrics and business cases to support the project
  • Support project VP in reviewing invoices for accuracy

Requirements

  • 5+ years of Project Management experience within a consulting or professional services environment
  • 2+ years’ experience project managing Google Conversational AI (formerly known as Contact Center AI (CCAI)) and/or Google Contact Center as a Service (CCaaS) (Formerly known as Contact Center AI Platform (CCAIP)) implementations.
  • Experience leading multiple teams ranging in size from 3 to 30 people
  • Superb written and verbal communication and listening skills
  • Expertise with Microsoft Project
  • Possess strong attention to detail
  • Advanced knowledge of Microsoft Office – Excel, Word, and Visio
  • Excellent presentation, and problem-solving skills.
  • Excellent communication skills and client-facing skills
  • Familiarity with AI Tools
  • Ability to obtain US government security clearance
Benefits
  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Project ManagementGoogle Conversational AIGoogle Contact Center as a ServiceMicrosoft ProjectMicrosoft OfficeExcelWordVisiofinancial reportingbenefit metrics
Soft skills
communication skillslistening skillsattention to detailpresentation skillsproblem-solving skillsclient-facing skills
Certifications
US government security clearance