Technical Writer
TSMG Holding
full-time
Posted on:
Location Type: Office
Location: Hyderabad • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content including written documents, help center articles, videos and graphical content
- Manage creation, production, publishing and proof-reading of documents or training content
- Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements
- Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation
- Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding
- Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages
- Improve the depth and quality of the documentation based on feedback from internal and external customers
- Translate complex product information into simple and easy to understand formats
- Research, organize and write effective instructional text and scripts for audio/video clips
- Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work
- Identify user needs, use cases and metrics to focus priorities
- Audit existing documentation against current processes and make revisions appropriately
Requirements
- Experience in technical writing and documentation
- Basic understanding of HTML
- High school or equivalent
- Exposure to content creation & authoring tools (MS suite, Google suite, Captivate)
- Tech savvy and abreast with industry trends/best practices pertaining to content management
- Excellent interpersonal and communication skills
- Comfortable with a rapidly-changing environment
- Strong problem-solving skills and excellent attention to detail
- Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingdocumentationHTMLcontent creationauthoring toolsinstructional text writingproof-readingworkflow documentationcontent publishingcontent management
Soft skills
interpersonal skillscommunication skillsproblem-solving skillsattention to detailmotivationproactive attitudeadaptabilitycollaborationcreativityresearch skills
Certifications
high school diploma or equivalent