Customer Support

• Handle customer queries via phone, email, and chat and provide timely resolutions
• Record case resolutions in the contact center tool based on client communication
• Ensure cases are resolved within the case life cycle and meet individual balanced scorecard targets
• Escalate priority issues to immediate lead per client specifications
• Work independently and collaboratively within a team
• Communicate effectively with internal and external contacts
• Provide exemplary customer satisfaction and meet quality standards on all handled contacts
• Complete staffed hours on rostered days and adhere to schedule
• Maintain targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs
• Perform additional ad hoc tasks to improve client service and KPIs
• Attend trainings as required

Customer Service Advisor, Dutch, B2/C1

Customer Service Team Leader

Billing Support Specialist, Rēķinu apstrādes speciālists

Danish Customer Support Agent

Customer Support Agent, Danish

Customer Support Specialist