Logistics and Customer Service Specialist

TruRoots Company

Logistics and Customer Service Specialist executing order shipments and maintaining relationships with customers at TruRoots Company. Joining a team focused on authenticity and sustainability.

Posted 5/6/2026full-timeRemote • California, Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own order shipment execution for customers, ensuring on-time shipment and delivery
Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction
Work with CPU customers and carriers to improve and maintain on-time order pick ups
Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely
Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s
Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses
Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions
Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies
Maintain accurate records of customer information, expectations, and requirements

Requirements

What you’ll need

3+ years of experience in logistics and/or order management, customer service preferably in the consumer-packaged goods (CPG) industry.
Experience with Walmart order fulfillment, logistics, and compliance
Understanding of freight, shipping, and supply chain processes
Working knowledge of EDI; experience with SPS Commerce is a plus
Proficiency in ERP systems, preferably NetSuite
Strong customer service skills with a commitment to timely communication.
Effective troubleshooting and problem-solving abilities with a focus on root cause resolution
Excellent prioritization, time management, and organizational skills with a high sense of urgency
Strong analytical skills for data management and reporting
Professional verbal and written communication skills.

Benefits

Comp & perks

Equal Employment Opportunity
Diverse and inclusive work environment
Opportunity to make a positive impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logisticsorder managementcustomer servicefreight processesshipping processessupply chain processesEDIERP systemsdata managementreporting

Soft Skills

customer service skillstroubleshootingproblem-solvingprioritizationtime managementorganizational skillsanalytical skillsverbal communicationwritten communicationrelationship building