Truist

Manager

• Effectively manage a team of Client Resolution Specialists responsible for one or more of the following: intake, client communication, researching/resolving and/or quality assurance review of client complaints received from regulatory agencies.
• Oversee the full resolution and response to verbal and written client complaints for centrally supported business units in a professional and empathetic manner while ensuring regulatory compliance and operational accuracy.
• Ensure risk is minimized for regulatory and reputational risk by ensuring the teammates within Business Units supported are promptly and accurately completing intake of the complaints received from clients, federal and state regulatory agencies and other parties.
• Supervise and direct an off-site team in handling time-sensitive complaints that have potential regulatory and reputational risk.
• Effectively manage the team's workload.
• Lead and instill Truist Purpose, Mission and Values and client service principles are demonstrated in all interactions with clients, Community Bank branches, regional senior leadership team, Business Units, Corporate Compliance and other parties that contact the Client Resolution team.
• Review written complaint responses from Client Resolution Specialists to ensure that proper and professional correspondence is used when communicating with clients and all other stakeholders.
• Assume a positive leadership role in resolution and response of complex and loan-related complaint scenarios, or when multiple Business Units are involved and additional coordination and research are needed.
• Sustain expertise needed for within the team to serve as "super users" for the Complaint Management System.
• Ensure that accurate information and documentation is collected from users in data aggregation and analysis, management reporting, trending, root cause analysis and recordkeeping.
• Maintain current professional specialized knowledge of compliance regulations, bank products (to include retail loan products), Branch policy and procedures and other Community Bank strategies by completing all training applicable to area of expertise.
• Ensure complaints are thoroughly investigated in accordance with departmental procedures and meet regulatory guidelines.
• Partner with internal and external auditors to ensure the bank is compliant at all times to reduce exposure to risk.
• Identify and be able to delegate appropriate projects and/or tasks to teammates in order to provide growth to teammates.
• Evaluate and make recommendations for assigned personnel regarding employment, training (initial and ongoing), performance rating, salary changes, promotions, transfers, terminations, career enhancement and staffing within established policies and guidelines.
• Escalate complaint-related trends and concerns to leadership, as needed.

Client Resolution Team Manager

Consultant

• Executes sales plan and develops partnerships with internal partners
• Manages a portfolio of clients with payments needs
• Develops client relationship plans for retention and acquisition
• Provides client working capital services and solutions
• Responsible for accurate sales reporting
• Coordinates fulfillment processes for product experts

Wholesale Payments Consultant

Account Executive

• Responsible for consultative sales of Treasury Solutions (TS) products and services to assigned client group
• Executes sales plan and collaborates with internal partners to identify sales opportunities
• Manages a portfolio of clients with TS needs and develops detailed relationship plans
• Provides client working capital services and solutions
• Adheres to policies and proactively escalates issues
• Consults with clients through various communication methods
• Reports on sales efforts and revenue progression

Treasury Sales Consultant – Specialized Industry, Energy

Analyst

• Responsible for providing expert level business analyst and project management needs
• Works with project teams to gather and analyze information needed
• Ensures projects remain on schedule, within scope and budget
• Prepares necessary materials and artifacts
• Leads project planning activities
• Defines project scope and obstacles
• Identifies required changes to scope or timeline
• Creates process mapping for strategic projects
• Establishes and maintains relationships with all stakeholders

Change Delivery Analyst III

Customer Support

• Support the Financial Intelligence Unit (FIU) in BSA/AML operational and compliance efforts
• Review, analyze and interpret complex cases and data sets
• Design reports and develop analysis capabilities
• Plan and develop test plans for internal FIU departments
• Make recommendations and ensure follow-up
• Organize high priority projects including vendor/contract management
• Manage operational elements of assigned programs/projects
• Participate in BSA/AML training
• Identify key risks and control points

Financial Crimes Support Specialist II

Financial Planning and Analysis

• Lead monthly, quarterly, and annual forecasting processes for assigned Technology and Operations portfolios.
• Develop driver-based financial models supporting headcount, vendor spend, and investment planning.
• Ensure compliance with Truist financial policies, including expense management and internal controls.
• Build and maintain total cost of ownership views across support functions.
• Analyze variances, identify trends, and provide actionable recommendations to senior leadership.
• Deliver scalable reporting and automate recurring processes.
• Support finance transformation initiatives, including process improvement and emerging AI-driven analytics capabilities.
• Communicate complex financial information clearly to senior leaders and key stakeholders across business functions.

Financial Manager

Financial Crime

• Conduct timely, comprehensive investigations of customers
• Analyze customer transaction activity
• Communicate results of analysis to FIU leadership
• Support development and maintenance of internal process manuals
• Conduct SARlink analysis, data mining and analytics
• Maintain a strong knowledge of BSA/AML laws and regulations
• Provide leadership and training to FIU Investigators

Senior Financial Crimes Investigator

Procurement

• Managing demand management and supply management activities for categories of spend
• Optimizing total cost of ownership and managing supplier risk
• Building relationships with key business and executive partners
• Leading cross-functional teams in category specification and sourcing
• Compiling and analyzing market data for negotiations
• Executing the full sourcing process including supplier selection and contract execution
• Engaging risk stakeholders as needed

Category Manager – Banking Operations, Global Services

Customer Success Manager

• Build and develop solid long-lasting client relationships over time
• Follow up on pending cases and upcoming renewals
• Work closely with Senior Management to drive business volume
• Evaluate loan opportunities, underwrite credit risk, and deliver loan commitments/agreements
• Understand competition and their product offerings
• Make recommendations to senior management/underwriting
• Review executed loan documents for compliance
• Prepare and submit the funding packet for loan activation and funding
• Monitor portfolio, calculate cross-over dates, generate required notices
• Lead territory portfolio status calls with the Portfolio Manager

Client Engagement Specialist

Security Engineer

• Leads and develops strategies for closing cybersecurity management compliance gaps
• Partners in the analysis of legal, regulatory and compliance initiatives
• Manages cybersecurity risk and compliance functions
• Performing assessments to identify, manage and mitigate cyber risks
• Assessing and guiding remediation of compliance gaps
• Evaluating and tracking the cyber program maturity
• Serving as a security advisor to business segments and functions

Cybersecurity Compliance Lead – Corporate CS Governance and Adherence

ServiceNow

• Serves as the technical steward of the ServiceNow platform as an enterprise-grade engineering product
• Owns the stability, scalability, and performance of the platform under concurrent delivery demand
• Ensures consistently high availability, adherence to defined service-level objectives for latency and reliability
• Conducts clean upgrade and release cycles free of critical regressions
• Defines and enforces instance health standards, upgrade governance, and application architecture practices
• Performs problem tracking, root cause analysis, and resolution for highly complex issues across the ServiceNow platform
• Leads and manages the ServiceNow platform experience, overseeing teams responsible for development
• Owns platform health and performance, defining and maintaining availability, latency, and reliability targets (SLOs)
• Provides technical consultation on complex platform engineering challenges
• Leads large-scale platform initiatives, including upgrades and regression testing
• Establishes and enforces platform standards, including security and engineering rigor
• Designs and enables scalable ServiceNow solutions
• Implements platform observability, monitoring, and performance optimization capabilities
• Interprets business and technical challenges, recommending innovative ServiceNow solutions
• Collaborates with internal stakeholders and external vendors to enhance platform capabilities
• Mentors and develops less experienced team members
• May manage a team and drive accountability for ServiceNow platform delivery

Senior Platform Engineer – ServiceNow

• Contributes to the design, development, and support of the ServiceNow platform, delivering reliable and scalable solutions aligned to enterprise standards.
• Accountability for resolving platform incidents within established service-level expectations, maintaining compliance with change and release governance controls.
• Contributes to sustained platform availability and demonstrates success through high first-pass quality on code reviews and peer-reviewed configurations.
• Ensures lifecycle activities—upgrades, deployments, and patching—are completed cleanly and without audit findings.
• Supports integration reliability across enterprise systems and contributes to team knowledge through documented resolutions and peer mentoring.
• Performs problem tracking, diagnosis, root cause analysis, and resolution for complex issues within the ServiceNow platform.
• Responds to incidents and service tickets in a timely manner, troubleshooting and resolving platform issues while documenting actions and outcomes.
• Analyzes trends in incidents and platform performance, recommending long-term improvements.

ServiceNow Platform Engineer

Operations

• Responsible for accurate and efficient processing to ensure timely and quality output, while adhering to policies and procedures.
• Well versed in assigned functions, assist in tasks outside normal processes, resolution of issues and communication to leadership and internal partners.
• May interact with internal/external clients.
• Perform functions as assigned that may include tasks that require special approvals, processes that effect clients that are large dollar, tasks that require a tight turnaround with high volume, etc.
• Perform quality checks / inspections to ensure integrity and accuracy.
• Research issues and implement appropriate corrective action.
• Complete and maintain with accuracy any documentation for any required logs, dual control tasks, inventory and forms.
• Ensure clear and effective communication with Leadership on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.
• Cross train on other functions as assigned to be able to perform when needed.

Deposit and Payment Operations Specialist – Garnishments

• Responsible for accurate and efficient processing to ensure timely and quality output, while adhering to policies and procedures
• Well versed in assigned functions, assist in tasks outside normal processes, resolution of issues and communication to leadership and internal partners
• May interact with internal/external clients for Garnishment team
• Perform functions as assigned that may include tasks that require special approvals, processes that effect clients that are large dollar, tasks that require a tight turnaround with high volume
• Perform quality checks / inspections to ensure integrity and accuracy
• Research issues and implement appropriate corrective action
• Complete and maintain with accuracy any documentation for any required logs, dual control tasks, inventory and forms
• Ensure clear and effective communication with Leadership on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements
• Cross train on other functions as assigned to be able to perform when needed

Deposit & Payments Ops. Specialist II – Garnishment

• Leads end-to-end delivery of strategic deposit and debit initiatives across Consumer & Small Business Banking (CSBB)
• Provides support to strengthen the operating model across a single business line spanning 10M accounts, $160B balance, and 50+ deposit products
• Manage the mitigation/resolution of potential business risks associated with consumer and small business deposit products or processes
• Manage complex projects and initiatives such as new products, product enhancements, risk, regulatory or client remediation projects
• Utilize understanding of the business line's operations, products/services, systems, and the associated risks/controls and provide consultation, advice, and support to others for consumer deposit products