Business Operations – Strategy Director

Truist

Business Operations Director optimizing technology-driven operations at Truist, a financial services company. Leading teams, suppliers, analytics, and executive operational strategy.

Posted 8/10/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge in business operations, technology applications, and operational management, with a strong ability to synthesize complex data into executive-ready recommendations. Proven leadership in optimizing core business functions and driving continuous improvement through effective collaboration and strategic planning.

Highest-signal resume keywords

Business Operations ManagementFinancial ModelingPerformance ManagementData AnalysisSupplier Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process OptimizationOperational StrategyTechnology ImplementationPerformance Metrics MonitoringCapacity PlanningAnalytical Tool DevelopmentCost ManagementWorkforce PlanningExecutive StorytellingDashboard Creation

Soft Skills

LeadershipMentorshipCollaborationCommunicationConsulting

Tools & Technologies

Microsoft Office

Industry Keywords

Regulatory ComplianceRisk ManagementOperational EfficiencyCross-Functional CollaborationStrategic Improvement

About the role

Key responsibilities & impact

Direct optimization of core business operations across finance, workforce planning, performance management, data analysis, supplier coordination, and operational strategy
Lead functional teams and synthesize complex information into executive-ready recommendations
Direct tactical and operational activities to ensure efficiency, reliability, and business alignment
Manage supplier relationships, including cost management and performance evaluation
Identify, design, and implement process and technology improvements
Collaborate with cross-functional teams and senior leadership on technology strategies and organizational goals
Monitor, analyze, and report performance metrics to drive continuous improvement
Support and execute operational technology strategies and initiatives
Identify opportunities to integrate innovative solutions
Ensure compliance with organizational policies, regulatory requirements, and risk management standards
Provide leadership, mentorship, and development opportunities to team members and/or lower-level managers
Communicate operational status, risks, and strategic improvement plans to senior stakeholders and executive leadership

Requirements

What you’ll need

Bachelor’s degree or equivalent education, training, and work-related experience
Minimum of 10 years of relevant experience in business operations or related professional roles
Extensive knowledge of business processes, technology applications, and operational management
Proficiency in standard office software, such as Microsoft Office
Experience leading business operations, finance, workforce planning, strategy, performance management, or related functions in a technology-driven environment
Ability to synthesize complex financial, workforce, operational, and delivery data into clear insights and executive-ready recommendations
Experience building financial models, business cases, capacity plans, dashboards, or analytical tools
Strong consulting, solutioning, and executive storytelling skills
Ability to lead teams, strengthen operating routines, and ensure deliverables are accurate, thoughtful, and fully developed

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment insurance
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation during the first year of employment (prorated)
10 sick days (prorated)
Paid holidays
Defined benefit pension plan (depending on position and division)
Restricted stock units (depending on position and division)
Deferred compensation plan (depending on position and division)