Treasury Solutions Client Support Team Leader

Truist

Leadership position managing Wholesale Payments solutions team at Truist, focusing on client relationships and supporting profitable growth. Responsible for developing risk controls and team collaboration.

Posted 8/1/2026full-timeCharlotte • Florida, North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams and driving client success within Wholesale Payments, with a focus on risk management, operational efficiency, and strategic execution. Proven ability to enhance client relationships and foster collaboration across diverse teams.

Highest-signal resume keywords

Leadership AbilitiesRisk Management MethodologiesClient Relationship ManagementOperational EfficiencyFinancial Services Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk ControlsOperational Risk ManagementPerformance ManagementResource AllocationFinancial Services Knowledge

Soft Skills

Interpersonal SkillsOrganizational SavvyCritical ThinkingCollaborationNegotiation Skills

Tools & Technologies

Microsoft Office Suite

Industry Keywords

Wholesale PaymentsClient SuccessGovernance RoutinesDiversity and InclusionStrategic Direction

About the role

Key responsibilities & impact

A leadership position responsible for managing an industry-leading group that delivers Wholesale Payments solutions to clients
This role is critical in improving client relationships and supporting profitable growth
Supports the vision, strategic direction, and execution of Wholesale services and continuous improvement of the client experience
Ensures the accurate execution and/or resolution of issues related to various wholesale services
Acts as the point of escalation, partnering with other leaders
Responsible for leading the group, encouraging collaboration within the team and with business partners, and supports teammate engagement and inclusion within Client Success
Responsible for developing and maintaining effective risk controls through documented procedures and job aids for Client Success as well as key performance, and governance routines
Supports Wholesale Payments in identifying and implementing efficiencies in the products end to end onboarding, and/or client experience
Work is independent and self-directed, with guidance in only complex situations

Requirements

What you’ll need

Bachelor’s degree in business, Accounting or related field or equivalent work experience
Five or more years direct experience managing a team, performance, and resource allocations
Seven or more years of relevant financial services or related work experience
Demonstrated leadership abilities, innovation, and performance within a production environment
Demonstrated experience in partnering with diverse teams based in various regional locations
Ability to manage and negotiate with senior leadership and alliance relationships
Strong interpersonal skills and an ability to build relationships, display organizational savvy, leverage networks, and value diversity
Strong ability to provide positive client experience
Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches, enhanced technology, and corporate initiatives
Knowledge of risk and controls, and operational risk management methodologies; Knowledge regulatory and compliance requirements
Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels
Demonstrated advanced skills in computer applications, such as Microsoft Office Suite.

Benefits

Comp & perks

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation
10 sick days
paid holidays