Compensation Analyst
Crunchtime
CMDB Analyst
Truist
full-time
Posted on:
Location Type: Office
Location: Atlanta • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Governs the Configuration Management Database (CMDB)
- Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues
- Performs programming and debugging activities
- Responds to issues in a timely manner by receiving and investigating incidents or service tickets
- Analyzes and observes trends with technical issues and provides input to developing long-term improvements
- Documents all relevant end-user interactions and steps taken to resolve incidents
- Has occasional contact with end-users
- Communicates status of issue resolution to internal customers
- May engage and manage external vendors
- Applies an understanding of key business processes and practical experience to solve a range of straightforward problems
- Analyzes possible solutions using experience, judgment and precedents
- Works under moderate supervision
Requirements
- Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience
- Knowledge in information systems and ability to apply that knowledge in practice
- Ability to manage competing priorities
- Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents
- Experience participating in IT projects
- Ability to communicate complex information in straightforward situations
Benefits
- Medical, dental, vision, life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- No less than 10 days of vacation
- 10 sick days
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
programmingdebuggingproblem trackingroot-cause analysistroubleshootingincident managementservice ticket resolutiondata analysisconfiguration managementinformation systems
Soft skills
communicationproblem-solvingtime managementjudgmentprioritizationcustomer servicecollaborationanalytical thinkingadaptabilityvendor management
Certifications
Bachelor's degreeITIL certificationCompTIA A+Microsoft Certified: Azure FundamentalsCertified Information Systems Security Professional (CISSP)Project Management Professional (PMP)Certified ScrumMaster (CSM)Cisco Certified Network Associate (CCNA)AWS Certified Solutions ArchitectMicrosoft Certified: Azure Administrator Associate