National Builder Manager – Mortgage and Builder Experience Required
Truist
Technical Service Delivery Manager
Truist
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
AnsibleAWSAzureCloudGoogle Cloud PlatformJenkinsKubernetesOpenShiftPMPPrometheusServiceNowSplunkTerraformVault
About the role
- Lead the end-to-end execution of high-impact, cross-functional initiatives within the Platform Services organization.
- Manage technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability from idea through implementation.
- Own delivery plans and quarterly roadmaps for platform initiatives—defining scope, milestones, dependencies, and critical paths across multi-team efforts.
- Facilitate execution for large cross-functional programs (e.g., cloud platform migrations, automation rollouts, observability frameworks, policy-as-code enforcement).
- Run planning, standups, backlog grooming, and retrospectives with a delivery-first mindset.
- Drive structured execution through frameworks like SAFe, Scrum, Kanban, or hybrid delivery models.
- Act as the delivery point-of-contact for executive stakeholders, product managers, engineering leads, and governance teams.
- Track progress with clear metrics (burn down, velocity, risk register, % complete) and communicate status in an actionable, executive-friendly format.
- Ensure that delivery includes operational artifacts (runbooks, SLOs, documentation, compliance evidence).
Requirements
- Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
- Deep specialized and/or broad functional knowledge.
- Sound understanding of business and organizational strategies and processes.
- Ability to interpret internal and external business challenges and recommend best practices.
- Ability to lead complex projects.
- Sophisticated analytical skills and the ability to solve complex technical and business problems.
- Ability to influence others at senior levels to adopt a new perspective.
- 7+ years of experience in technical program or delivery management within enterprise IT, platform engineering, DevOps, or infrastructure organizations (preferred).
- Strong understanding of platform technologies such as: Cloud infrastructure: AWS, Azure, or GCP; CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD; IaC & automation: Terraform, Ansible, ServiceNow workflows; container platforms: Kubernetes, OpenShift; security & observability: Vault, Prometheus, OpenTelemetry, Splunk.
- Proven ability to drive delivery across multiple concurrent efforts with complex interdependencies.
- Exceptional skills in written communication, stakeholder influence, and risk management.
- Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.
- Exposure to internal developer portals and platform product management.
- Background in software engineering, platform operations, or systems architecture.
- Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).
- Familiarity with platform product management concepts and internal developer portals (e.g., Backstage).
- SAFe Agile or PMP certification (or equivalent delivery methodology expertise).
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
- Defined benefit pension plan
- Restricted stock units
- Deferred compensation plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud infrastructureAWSAzureGCPCI/CD pipelinesGitHub ActionsJenkinsArgoCDIaCTerraform
Soft skills
analytical skillsproblem solvinginfluencewritten communicationstakeholder influencerisk managementleadershiporganizational strategiesbusiness process understandingcomplex project management
Certifications
SAFe AgilePMP
