Client Solutions Specialist

Truist

Client Solutions Specialist responsible for collecting delinquent accounts at Truist. Providing exceptional client service and achieving performance expectations for call handling and negotiations.

Posted 7/7/2026full-timeCharleston • North Carolina, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $45,760 - $50,500 per yearWebsite

About the role

Key responsibilities & impact

Collect delinquent accounts according to collection strategies
Provide exceptional client service to all Clients
Achieve performance expectations for collection efforts
Provide Clients with cure plans and negotiate payment arrangements
Disclose all relevant account information to Clients
Manage client communications and provide accurate account details
Work accounts thoroughly according to established procedures
Document all collection efforts in the system of record
Execute on the established call scripts
Achieve acceptable call monitoring scores
Communicate with Client Default Leaders

Requirements

What you’ll need

High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic Computer skills
Ability to perform in a fast paced, highly dynamic environment
Ability to work flexible schedule, including overtime as needed
Previous Client service, collections, or sales experience (preferred)
Bilingual (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment insurance
Tax-preferred savings accounts
401k plan
Paid vacation days (minimum 10 days)
Paid sick leave (minimum 10 days)
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementPayment NegotiationCall Script ExecutionDocumenting Collection EffortsPerformance Monitoring

Soft Skills

Exceptional Client ServiceAdaptabilityAttention to Detail