Wholesale Payments Client Success Team Leader

Truist

Leadership position managing Wholesale Payments solutions, ensuring client satisfaction and operational excellence. Requires collaboration with diverse teams and strong interpersonal skills.

Posted 7/1/2026full-timeOrlando • Florida, North Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

A leadership position responsible for managing an industry-leading group that delivers Wholesale Payments solutions to clients.
Ensures the accurate execution and/or resolution of issues related to various wholesale services.
Acts as the point of escalation, partnering with other leaders.
Encourages collaboration within the team and with business partners.
Responsible for developing and maintaining effective risk controls through documented procedures and job aids for Client Success.
Researches, suggests, and implements more efficient processes to improve quality, enhance client satisfaction, and reduce costs.

Requirements

What you’ll need

Bachelor’s degree in business, Accounting or related field or equivalent work experience.
Five or more years direct experience managing a team, performance, and resource allocations.
Seven or more years of relevant financial services or related work experience.
Demonstrated leadership abilities, innovation, and performance within a production environment.
Demonstrated experience in partnering with diverse teams based in various regional locations.
Ability to manage and negotiate with senior leadership and alliance relationships.
Strong interpersonal skills and an ability to build relationships, display organizational savvy, leverage networks, and value diversity.
Strong ability to provide positive client experience.
Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches, enhanced technology, and corporate initiatives.
Knowledge of risk and controls, and operational risk management methodologies; Knowledge regulatory and compliance requirements.
Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels.
Demonstrated advanced skills in computer applications, such as Microsoft Office Suite.

Benefits

Comp & perks

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
10 days of vacation (prorated)
10 sick days (pro-rated)
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Team ManagementPerformance ManagementResource AllocationOperational Risk ManagementProcess Improvement

Soft Skills

CollaborationCritical ThinkingOrganizational SavvyRelationship BuildingNegotiation Skills