Infrastructure Engineer

Truist

Nexthink Developer supporting the design, development, and expansion of the Nexthink platform. Focus on dashboard development, stakeholder engagement, and automation for Digital Employee Experience (DEX).

Posted 6/24/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Design and build Nexthink dashboards, investigations, and data models to deliver actionable insights
Develop and maintain remote actions and automation flows to enable proactive remediation
Configure campaigns, alerts, and monitoring to improve endpoint visibility and performance
Build and optimize automated workflows to reduce manual effort and incident volume
Translate use cases into scalable Nexthink solutions (e.g., device health, application performance, incident prevention)
Partner with engineering teams to implement self-healing and proactive IT capabilities
Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements
Act as a bridge between technical teams and business stakeholders, ensuring solutions meet operational needs
Analyze endpoint data to identify trends, recurring issues, and optimization opportunities
Create dashboards that track key metrics (DEX, incident drivers, performance issues)
Support leadership with data-driven recommendations

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
Minimum of 5 years of professional experience in infrastructure engineering.
Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.
Experience working in Agile teams and knowledge of Agile development & release practices.
Experience supporting a team with DevOps in an Enterprise Agile framework (SAFe, LeSS, DAD, Enterprise Scrum, Nexus, etc.).
Hands-on experience with Nexthink (dashboards, investigations, remote actions, campaigns)
4–7+ years of experience in IT engineering, EUC, or IT operations
Proven ability to translate business requirements into technical solutions
Strong communication and stakeholder management skills.
Strong experience with: Data visualization and dashboard design, Scripting/automation (PowerShell or similar), ITSM platforms (ServiceNow preferred).

Benefits

Comp & perks

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation
10 sick days
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Nexthinkdata visualizationdashboard designscriptingautomationPowerShellITSMAgile developmentDevOpsinfrastructure engineering

Soft Skills

communicationstakeholder managementanalytical skillscollaborationproblem-solving