Software Engineering Manager – Production Support Operations

Truist

Manager of Production Support leading teams ensuring stability and excellence of technology platforms at Truist. Full accountability for incident management and production operations.

Posted 6/19/2026full-timeAtlanta • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own end-to-end production support operations for multiple mission-critical applications
Provide accountable, visible leadership for 24x7 operational support
Act as the senior escalation point for major incidents
Lead cross-functional incident recovery efforts
Ensure timely root cause analysis, post-incident reviews, and corrective actions
Drive adoption of Site Reliability Engineering and lean engineering principles
Champion automation of repetitive and manual operational tasks
Implement and continuously improve real-time monitoring, alerting, and observability
Oversee operational readiness across releases, disaster recovery and failover testing
Act as the first line of defense in production operations
Serve as a trusted advisor to senior Technology and Business leaders

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, or a related technical field
A minimum of 5 years of professional software engineering experience, including team leadership or supervisory responsibilities
Understanding of multiple approaches to production support and software engineering delivery
Full understanding of Agile methodology
Experience leading teams in an Agile organization, particularly those practicing Site Reliability Engineering
Experience using AI agents in day-to-day activities, particularly in regard to enabling software delivery and production support operations
Banking or financial services experience

Benefits

Comp & perks

Medical, dental, vision, life insurance
Disability, accidental death and dismemberment
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation
10 sick days
Paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

production supportroot cause analysisSite Reliability EngineeringAgile methodologyautomationreal-time monitoringalertingobservabilitydisaster recoveryfailover testing

Soft Skills

leadershipaccountabilitycommunicationcross-functional collaborationproblem-solvingtrustworthinessvisibilityadvisory skills