Client Support Specialist I

Truist

Client Support Specialist assisting with Wholesale Payments products and services. Responsible for client inquiries, resolving issues, and providing high-quality service and support.

Posted 6/19/2026full-timeOrlando • Florida, North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide ongoing support to internal teammates and external commercial clients
Ensure telephone and email guidance and assistance is given
Research and respond to all internal/external client inquiries
Adhere to department standards documenting all client interactions
Identify opportunities to engage internal teammates
Listen, analyze, and resolve assigned client inquiries
Maintain a basic working knowledge of Wholesale Payments Services/Products
Provide distinctive, secure, and successful client experiences
Identify and communicate recommendations with management

Requirements

What you’ll need

High school diploma or equivalent
Two years of banking experience, preferred call center or equivalent phone-related experience
Must be able to work independently, be well organized, versatile, and display good time management skills
Excellent written and oral communication skills
Ability to adapt to and function in a changing environment
Must be able to make responsible decisions and use sound judgment
Ability to manage daily activities with a moderate degree of supervision
Proficient in MS Office applications including Word, Excel, and Outlook

Benefits

Comp & perks

medical, dental, vision, life insurance
disability, accidental death and dismemberment
tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
paid holidays
defined benefit pension plan
restricted stock units
deferred compensation plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

banking experiencecall center experienceclient inquiry resolutiondocumentation of client interactionstime management

Soft Skills

organizational skillsversatilitywritten communicationoral communicationadaptabilitydecision makingsound judgment

Certifications

high school diploma