Manager, AEM DAM – Marketing Delivery Operations

Truist

Manager overseeing AEM DAM and coordinating marketing delivery operations at Truist. Handling asset governance, CMS processes, and cross-functional collaboration to ensure compliant content delivery.

Posted 6/18/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Day-to-day administration of AEM DAM, including asset ingestion, organization, metadata tagging, and archival
Execute and uphold taxonomy, naming conventions, and metadata standards to ensure asset discoverability and reuse
Coordinate with Creative, Content, and Channel partners on asset intake, versioning, and usage rights compliance
Manage asset lifecycle activities including approvals, expiration tracking, archival, and retirement
Maintain overall DAM hygiene, including duplication management and storage optimization
Ensure assets meet brand, accessibility (WCAG), and regulatory standards
Support execution of the end-to-end content lifecycle, from intake through publishing and decommissioning
Follow and reinforce established governance processes, workflows, and documentation standards
Ensure content accuracy, version control, and alignment with disclosures and compliance requirements
Partner with Legal, Compliance, and Marketing stakeholders to support review and approval workflows
Identify and suggest process improvements to increase efficiency and reduce operational risk
Support Agile workflows, including intake, prioritization, and delivery tracking (Workfront, Jira, Rally)
Serve as a backup AEM Author to build, edit, and publish marketing content
Validate correct asset usage, formatting, and rendering across devices and channels
Maintain clear documentation for asset libraries, governance practices, and content builds
Ensure all work adheres to corporate governance, accessibility, and regulatory standards
Maintain audit readiness through proper documentation and process adherence

Requirements

What you’ll need

Bachelor’s degree in Marketing, Digital Media, Information Management, or related field (or equivalent experience)
5+ years of experience in AEM (DAM and/or Sites), digital asset management, or content operations
Hands-on experience with metadata, taxonomy, and asset governance practices
Experience supporting content lifecycle processes within a CMS environment
Strong attention to detail with a focus on accuracy, compliance, and quality control
Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Benefits

Comp & perks

medical, dental, vision, life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation during first year
10 sick days
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AEMdigital asset managementmetadata taggingtaxonomycontent lifecycleversion controlasset governanceaccessibility standardsregulatory compliancequality control

Soft Skills

attention to detailorganizational skillsprocess improvementcommunicationcollaborationtime managementproblem-solvingadaptabilityprioritizationefficiency