Business Operations

• Orchestrate and advance Truist’s enterprise-wide AI initiatives through structured task force engagement
• Drive strategic alignment, governance adherence, and business value realization across Lines of Business and Corporate Functions
• Facilitate collaboration across LOB/CF AI Task Forces, the AI Working Group, and the AI Executive Advisory Working Group to ensure alignment with enterprise infrastructure, governance, and compliance standards
• Oversee the intake, evaluation, development, and implementation of AI use cases using Truist’s six-stage AI system lifecycle framework
• Ensure adherence to the Enterprise AI Policy, including principles of accountability, transparency, fairness, and security; partner with EDA and TEMPO to monitor compliance and escalate issues
• Support rollout and prioritization of Agentic AI capabilities via the Truist Knowledge Domain (TKD) platform
• Act as liaison between business leaders, technology teams, and external partners to shape AI strategy, facilitate executive training, and drive adoption
• Define and track KPIs for AI initiatives, ensuring post-implementation impact is measured and reported

Business Operations Strategist, Task Force Program Lead

Manager, Business Operations

Controls Business Operations Leader

Business Operations Leader, Steam Power Services

Sourcing Business Operations Leader

Business Operations Leader