Business Operations Strategist – Training and Enablement
Truist
Business Operations Strategist, Task Force Program Lead
Truist
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Orchestrate and advance Truist’s enterprise-wide AI initiatives through structured task force engagement
- Drive strategic alignment, governance adherence, and business value realization across Lines of Business and Corporate Functions
- Facilitate collaboration across LOB/CF AI Task Forces, the AI Working Group, and the AI Executive Advisory Working Group to ensure alignment with enterprise infrastructure, governance, and compliance standards
- Oversee the intake, evaluation, development, and implementation of AI use cases using Truist’s six-stage AI system lifecycle framework
- Ensure adherence to the Enterprise AI Policy, including principles of accountability, transparency, fairness, and security; partner with EDA and TEMPO to monitor compliance and escalate issues
- Support rollout and prioritization of Agentic AI capabilities via the Truist Knowledge Domain (TKD) platform
- Act as liaison between business leaders, technology teams, and external partners to shape AI strategy, facilitate executive training, and drive adoption
- Define and track KPIs for AI initiatives, ensuring post-implementation impact is measured and reported
Requirements
- Bachelor’s degree and minimum 10 years of related experience or an equivalent combination of education and experience
- Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management
- Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services
- Ability to exercise judgment in solving technical, operational, and organizational challenges
- Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others
- Must possess ability to: be organized, consume volumes of information, and synthesize in an executive summary manner; think critically to connect the dots; support slideware creation for deliverables at the executive level; provide highest level of attention to detail; establish positive working relationships; work in a fast-paced environment where quick turnaround is demanded
- Language Fluency: English (Required)
- Regular or Temporary: Regular
- Preferred: Master’s degree and minimum 10 years of related experience or equivalent combination
- Preferred: Proven experience in AI governance, program management, or enterprise transformation
- Preferred: Strong understanding of AI technologies including generative and agentic AI
- Preferred: Skilled in cross-functional leadership and stakeholder engagement
- Preferred: Familiarity with financial services regulatory environments and risk frameworks
Benefits
- Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
- 10 sick days (also prorated)
- Paid holidays
- Depending on the position and division, may be eligible for Truist’s defined benefit pension plan
- Restricted stock units
- Deferred compensation plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI initiativesAI use casesAI system lifecycle frameworkKPI trackingexecutive reportingproject managementchange managementAI governanceprogram managemententerprise transformation
Soft skills
executive-level communicationnegotiationpersuasioninfluenceorganizational skillscritical thinkingattention to detailrelationship buildingadaptabilitysynthesis of information