Client Support Specialist

Truist

Client Support Specialist providing support for Wholesale Payments to internal teammates and external clients. Ensuring efficiency in client services and documentation of interactions.

Posted 6/6/2026full-timeOrlando • Florida, North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide ongoing support to internal teammates and external commercial clients for Wholesale Payments products and services.
Ensure telephone and email guidance and assistance is given to maximize efficiency and utilize all available resources.
Respond to and resolve general technical issues.
Research general service issues and ensures metrics and key indicators are met or exceeded.
Document all client interactions in an accurate and timely manner.
Identify opportunities to engage internal teammates to provide value-added solutions.
Maintain a basic working knowledge of Wholesale Payments Services/Products.
Provide distinctive and successful client experiences by building strong professional working relationships.

Requirements

What you’ll need

High school diploma or equivalent
Two years of banking experience, preferred call center or equivalent phone-related experience
Must be able to work independently, be well organized, versatile, and display good time management skills in a sometimes-high pressure environment
Excellent written and oral communication skills
Ability to adapt to and function in a changing environment
Must be able to make responsible decisions and use sound judgment when communicating with our clients
Ability to manage daily activities with a moderate degree of supervision
Proficient in MS Office applications including Word, Excel, and Outlook, and well as proficiency using the Internet

Benefits

Comp & perks

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

banking experiencecall center experiencetechnical issue resolutionclient interaction documentationtime management

Soft Skills

organizational skillsversatilitywritten communicationoral communicationadaptabilitydecision makingsound judgment