Wholesale Payments Support Specialist

Truist

Senior level specialist providing exceptional service to a portfolio of Wholesale Payments clients. Directing and supporting the servicing needs with high-quality expertise and professionalism.

Posted 6/3/2026full-timeOrlando • Florida, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide white glove service to assigned clients by understanding their business
Listen, analyze and resolve assigned client inquiries
Leverage Wholesale Payments knowledge and expertise
Be the resident subject matter expert on the department’s software systems
Provide distinctive, secure, and successful client experiences
Assess requests that are critical and/or beyond the standard resolution process
Deliver high quality work by adhering to service level agreements
Support internal teammate inquiries regarding implementation, servicing and fulfillment requests
Utilize expertise, internal and external business resources to resolve issues effectively

Requirements

What you’ll need

Bachelor’s Degree in a business-related field or equivalent education and related training
Five years of banking experience, two of which are in a treasury-related role
1+ years of in-depth experience with treasury services from a product, sales, technical, or operational perspective
Excellent written and verbal communication skills
Ability to manage daily activities in a fast-paced, changing environment
Strong organizational skills
Knowledgeable of bank operations, risk and controls, and operational risk management methodologies
Proficient in MS Office applications including Word, Excel, and Outlook

Benefits

Comp & perks

medical, dental, vision, life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation during the first year of employment
10 sick days
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

treasury servicesbank operationsrisk managementoperational risk managementclient inquiry resolutionservice level agreementsbusiness analysis

Soft Skills

communication skillsorganizational skillsproblem-solvingclient serviceadaptability

Certifications

Bachelor’s Degree