ServiceNow Platform Engineer

Truist

ServiceNow Platform Engineer responsible for support and development of the ServiceNow platform. Resolving incidents and ensuring platform reliability while maintaining compliance with governance controls.

Posted 6/3/2026full-timeCharlotte • North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Contributes to the design, development, and support of the ServiceNow platform, delivering reliable and scalable solutions aligned to enterprise standards.
Accountability for resolving platform incidents within established service-level expectations, maintaining compliance with change and release governance controls.
Contributes to sustained platform availability and demonstrates success through high first-pass quality on code reviews and peer-reviewed configurations.
Ensures lifecycle activities—upgrades, deployments, and patching—are completed cleanly and without audit findings.
Supports integration reliability across enterprise systems and contributes to team knowledge through documented resolutions and peer mentoring.
Performs problem tracking, diagnosis, root cause analysis, and resolution for complex issues within the ServiceNow platform.
Responds to incidents and service tickets in a timely manner, troubleshooting and resolving platform issues while documenting actions and outcomes.
Analyzes trends in incidents and platform performance, recommending long-term improvements.

Requirements

What you’ll need

Bachelor’s degree in computer science, Software Engineering, or related field with 5 years of relevant experience or equivalent education and training.
In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.
ServiceNow Certified System Administrator (CSA) and preferably one additional ServiceNow certification (e.g., CIS-ITSM or equivalent).
Experience developing and configuring ServiceNow solutions, including workflows, Flow Designer, and scripting.
Familiarity with ServiceNow platform lifecycle activities, including releases, upgrades, and environment management.
Experience working with ServiceNow integrations using REST/SOAP APIs and integration tools.
Understanding of ServiceNow data model concepts, including CMDB and CSDM fundamentals.
Experience working within a regulated or controlled environment with audit and compliance considerations.
Banking or financial services experience.

Benefits

Comp & perks

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation
10 sick days
paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowServiceNow workflowsFlow DesignerscriptingREST APIsSOAP APIsCMDBCSDMproblem trackingroot cause analysis

Soft Skills

accountabilitytroubleshootingpeer mentoringdocumentationanalytical skillscommunicationteam collaborationincident responseproblem-solvingquality assurance

Certifications

ServiceNow Certified System Administrator (CSA)CIS-ITSM