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Senior Platform Engineer – ServiceNow
TruistServiceNow Senior Platform Engineer involved in the stability, scalability, and performance of the ServiceNow platform for enterprise-grade engineering. Collaborating with teams to enhance platform capabilities and oversee delivery initiatives.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serves as the technical steward of the ServiceNow platform as an enterprise-grade engineering product
- Owns the stability, scalability, and performance of the platform under concurrent delivery demand
- Ensures consistently high availability, adherence to defined service-level objectives for latency and reliability
- Conducts clean upgrade and release cycles free of critical regressions
- Defines and enforces instance health standards, upgrade governance, and application architecture practices
- Performs problem tracking, root cause analysis, and resolution for highly complex issues across the ServiceNow platform
- Leads and manages the ServiceNow platform experience, overseeing teams responsible for development
- Owns platform health and performance, defining and maintaining availability, latency, and reliability targets (SLOs)
- Provides technical consultation on complex platform engineering challenges
- Leads large-scale platform initiatives, including upgrades and regression testing
- Establishes and enforces platform standards, including security and engineering rigor
- Designs and enables scalable ServiceNow solutions
- Implements platform observability, monitoring, and performance optimization capabilities
- Interprets business and technical challenges, recommending innovative ServiceNow solutions
- Collaborates with internal stakeholders and external vendors to enhance platform capabilities
- Mentors and develops less experienced team members
- May manage a team and drive accountability for ServiceNow platform delivery
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Software Engineering, or related field
- Minimum of 7 years of professional experience in software development
- Deep knowledge of multiple programming languages, software architecture, and design principles
- Deep understanding of software development lifecycle, testing, deployment, and security practices
- Deep expertise in ServiceNow platform administration and development (preferred)
- Experience with ServiceNow upgrades and Automated Test Framework (ATF) (preferred)
- Platform performance optimization experience (preferred)
- Experience with observability and telemetry (preferred)
- Knowledge of ServiceNow security architecture (preferred)
- Experience in regulated environments (SOX/FFIEC) (preferred)
- API design and integration experience (preferred)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
- Defined benefit pension plan
- Restricted stock units
- Deferred compensation plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow platform administrationsoftware developmentprogramming languagessoftware architecturedesign principlessoftware development lifecycletestingdeploymentsecurity practicesAPI design and integration
Soft Skills
technical consultationproblem trackingroot cause analysismentoringteam managementcollaborationaccountabilityleadershipcommunicationinnovation