Senior Platform Engineer – ServiceNow

Truist

ServiceNow Senior Platform Engineer involved in the stability, scalability, and performance of the ServiceNow platform for enterprise-grade engineering. Collaborating with teams to enhance platform capabilities and oversee delivery initiatives.

Posted 6/3/2026full-timeCharlotte • North Carolina, Virginia • 🇺🇸 United StatesSeniorWebsite

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Hard Skills

ServiceNow platform administrationsoftware developmentprogramming languagessoftware architecturedesign principlessoftware development lifecycletestingdeploymentsecurity practicesAPI design and integration

Soft Skills

technical consultationproblem trackingroot cause analysismentoringteam managementcollaborationaccountabilityleadershipcommunicationinnovation

Tools & Technologies

Automated Test Framework (ATF)observabilitytelemetryperformance optimizationplatform monitoringupgrade governanceapplication architectureinstance health standardssecurity architecturescalable solutions

Industry Keywords

regulated environmentsSOXFFIECservice-level objectiveslatencyreliabilityplatform healthupgrade cyclesregression testingengineering rigor

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serves as the technical steward of the ServiceNow platform as an enterprise-grade engineering product
Owns the stability, scalability, and performance of the platform under concurrent delivery demand
Ensures consistently high availability, adherence to defined service-level objectives for latency and reliability
Conducts clean upgrade and release cycles free of critical regressions
Defines and enforces instance health standards, upgrade governance, and application architecture practices
Performs problem tracking, root cause analysis, and resolution for highly complex issues across the ServiceNow platform
Leads and manages the ServiceNow platform experience, overseeing teams responsible for development
Owns platform health and performance, defining and maintaining availability, latency, and reliability targets (SLOs)
Provides technical consultation on complex platform engineering challenges
Leads large-scale platform initiatives, including upgrades and regression testing
Establishes and enforces platform standards, including security and engineering rigor
Designs and enables scalable ServiceNow solutions
Implements platform observability, monitoring, and performance optimization capabilities
Interprets business and technical challenges, recommending innovative ServiceNow solutions
Collaborates with internal stakeholders and external vendors to enhance platform capabilities
Mentors and develops less experienced team members
May manage a team and drive accountability for ServiceNow platform delivery

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, or related field
Minimum of 7 years of professional experience in software development
Deep knowledge of multiple programming languages, software architecture, and design principles
Deep understanding of software development lifecycle, testing, deployment, and security practices
Deep expertise in ServiceNow platform administration and development (preferred)
Experience with ServiceNow upgrades and Automated Test Framework (ATF) (preferred)
Platform performance optimization experience (preferred)
Experience with observability and telemetry (preferred)
Knowledge of ServiceNow security architecture (preferred)
Experience in regulated environments (SOX/FFIEC) (preferred)
API design and integration experience (preferred)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan