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About the role
Key responsibilities & impact- Perform research and loss mitigation efforts across multiple intake channels
- Research and analyze account activity to assess the level of risk
- Utilize banking systems to investigate and research all transactional information
- Conduct client research
- Use critical thinking skills to make well-supported decisions relative to the alert type
- Utilize internal and external applications to assist in the investigation and research of all applicable alerts
- Efficiently and effectively resolve cases or alerts
- Support effective communication with internal and external partners or clients
- Participate in BSA/AML/OFAC and/or Fraud related training
Requirements
What you’ll need- Associates Degree or equivalent education and related training
- Three - Five years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
- Ability to learn and perform complex processes
- Strong investigative, analytical, and critical thinking skills
- Strong work prioritization and time management skills
- Strong interpersonal, communication and client service skills
- Demonstrated proficiency in basic computer applications such as Microsoft Office software products
- Ability to work in a high-stress, fast-paced, rapidly changing environment
- Ability and willingness to work flexible hours as required by the function
Benefits
Comp & perks- Medical, dental, vision insurance
- Life insurance
- Disability
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
researchloss mitigationrisk assessmentinvestigative skillsanalytical skillscritical thinkingcase resolutionbanking systemstransactional analysisBSA/AML/OFAC compliance
Soft Skills
communication skillsinterpersonal skillsclient service skillswork prioritizationtime managementability to learn complex processesadaptabilitydecision-makingproblem-solvingflexibility
Certifications
Associates Degree