Mainframe Infrastructure Analyst

Truist

Supports and resolves technical issues for Truist's Mainframe applications. Engages in problem tracking, diagnosis, troubleshooting, and resolution activities within a supervision framework.

Posted 5/15/2026full-timeRemote • North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureJenkinsPythonSQL

About the role

Key responsibilities & impact

Provides support in resolving technical issues for Truist's Mainframe applications.
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
May analyze trends with technical issues and provide input to developing short- or long-term improvements.
Documents all relevant end-user interactions and steps taken to resolve incidents.
May have occasional contact with end-users.
Works within standard guidelines and a high degree of supervision in order to gain practical skills.
Analyzes basic information and makes decisions within guidelines to solve problems.

Requirements

What you’ll need

Bachelor's degree or an equivalent combination of education and work experience
Understanding of application development and/or support and coding
Foundational knowledge of business concepts and terms
Effective verbal and written communication skills for the purpose of providing basic information about application release and deployment
Basic knowledge of COBOL, JCL, and z/OS
Familiarity with TSO/ISPF and mainframe batch processing concepts
Exposure to DB2, IMS, or VSAM data structures
Awareness of AI tools for code analysis, documentation, and automation
Basic scripting skills (Python, Shell, or PowerShell) for process automation
Familiarity with CI/CD tools (Jenkins, GitHub Actions, or Azure DevOps)
Understanding of API integration (REST services, z/OS Connect) and hybrid architectures
Basic knowledge of SQL and data analysis concepts
Strong analytical, troubleshooting, and problem-solving skills with attention to detail

Benefits

Comp & perks

medical
dental
vision
life insurance
disability
accidental death and dismemberment
tax-preferred savings accounts
401k plan
no less than 10 days of vacation
10 sick days
paid holidays
defined benefit pension plan
restricted stock units
deferred compensation plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

COBOLJCLz/OSTSOISPFDB2IMSVSAMPythonSQL

Soft Skills

analytical skillstroubleshooting skillsproblem-solving skillsattention to detailverbal communicationwritten communication