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About the role
Key responsibilities & impact- Responsible for managing an industry-leading group that delivers Wholesale Payments solutions to clients
- Improve client relationships and support profitable growth
- Ensure accurate execution and/or resolution of issues related to various wholesale services
- Act as the point of escalation, partnering with other leaders
- Lead the group, encouraging collaboration within the team and with business partners
- Support teammate engagement and inclusion within Client Success
- Develop and maintain effective risk controls through documented procedures and job aids
- Assist in implementing efficiencies in products end-to-end onboarding and/or client experience
- Maintain strong and open partnerships with Line of Business, Product, and other stakeholders
- Participate as a subject matter expert for quality and efficiency projects and activities surrounding continuous best practices
- Manage and implement operational policies and procedures for compliance with regulations
- Direct support to the Wholesale Payments products and solutions
- Responsible for talent-related activities including recruitment, retention, career development, and performance management.
Requirements
What you’ll need- Bachelor’s degree in business, Accounting or related field or equivalent work experience
- Five or more years direct experience managing a team, performance, and resource allocations
- Seven or more years of relevant financial services or related work experience
- Demonstrated leadership abilities, innovation, and performance within a production environment
- Demonstrated experience in partnering with diverse teams based in various regional locations
- Ability to manage and negotiate with senior leadership and alliance relationships
- Strong interpersonal skills and an ability to build relationships, display organizational savvy, leverage networks, and value diversity
- Strong ability to provide positive client experience
- Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches, enhanced technology, and corporate initiatives
- Knowledge of risk and controls, and operational risk management methodologies; Knowledge regulatory and compliance requirements
- Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels
- Demonstrated advanced skills in computer applications, such as Microsoft Office Suite.
Benefits
Comp & perks- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation
- 10 sick days
- Paid holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk managementoperational policiescomplianceperformance managementresource allocationfinancial servicesclient onboardingquality assuranceprocess improvementproject management
Soft Skills
leadershipinterpersonal skillscollaborationclient relationship managementorganizational savvynegotiationcritical thinkingteam engagementdiversity appreciationstrategic thinking