Head of Mortgage Early-Stage Default Operations
Truist
full-time
Posted on:
Location Type: Office
Location: Richmond • South Carolina • Virginia • United States
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Job Level
About the role
- Oversee the full early-stage default lifecycle including collections and loss mitigation activities
- Ensure consistent execution of servicing strategies aligned with regulatory requirements
- Provide leadership to front-line teams and management
- Ensure appropriate infrastructure and staffing models are in place
- Ensure all servicing activities comply with applicable regulations
- Oversee and evaluate the performance of third-party vendors
- Analyze default, delinquency, and exception data for improvement opportunities
- Prepare and present key performance indicators and operational insights
- Lead internal and external audits and regulatory exams
- Partner with Subservicing Oversight teams to monitor sub-servicer performance
Requirements
- Bachelor’s degree or equivalent professional experience
- Minimum of ten years of management and leadership experience
- Strong analytical and problem-solving skills
- Proven ability to lead large-scale initiatives
- Excellent interpersonal and communication skills
- Demonstrated expertise in risk management
- Experience preparing and delivering presentations to executive leadership
- Strong vendor management experience
- Proficiency with Microsoft Office
- Deep knowledge of CFPB guidelines, RESPA, FDCPA, and GSE default servicing standards
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment
- Tax-preferred savings accounts
- 401(k) plan
- Vacation days (no less than 10 days)
- Sick days (10 days)
- Paid holidays
- Eligibility for pension plan, restricted stock units, and deferred compensation plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk managementvendor managementdata analysisperformance evaluationcollectionsloss mitigationservicing strategiesregulatory compliancepresentation skillsauditing
Soft Skills
leadershipanalytical skillsproblem-solvinginterpersonal skillscommunication skillsteam managementstrategic thinkingcollaborationinitiativeadaptability