Head of Mortgage Late-Stage Default Operations
Truist
full-time
Posted on:
Location Type: Office
Location: Greenville • South Carolina • Virginia • United States
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Job Level
About the role
- Responsible for the end-to-end oversight of late-stage delinquency and default activities
- Lead Bankruptcy, Foreclosure, Post-Foreclosure and Legal Risk functions to ensure operational effectiveness, regulatory compliance, and adherence to investor and legal requirements
- Oversee the full late-stage default lifecycle, including foreclosure and bankruptcy activities
- Ensure consistent execution of servicing strategies aligned with legal/regulatory, investor, and insurer requirements
- Provide leadership to front-line teams and management
- Ensure appropriate infrastructure is in place to support operational and compliance requirements
- Ensure all servicing activities comply with applicable federal and state regulations
- Promote strong risk management practices
- Oversee and evaluate the performance of third-party vendors
- Analyze default, delinquency, third party performance and exception data
- Prepare, review, and present key performance indicators, delinquency trends, and operational insights to executive management
- Lead internal and external audits, regulatory exams, and reviews
- Partner with Subservicing Oversight teams to monitor sub-servicer performance
Requirements
- Bachelor’s degree or equivalent professional experience
- Minimum of ten years of management and leadership experience in Mortgage Default Operations
- Strong analytical and problem-solving skills with the ability to interpret complex business and risk scenarios
- Proven ability to lead large-scale initiatives and manage priorities in a dynamic environment
- Excellent interpersonal and communication skills, with the ability to engage effectively at all organizational levels
- Demonstrated expertise in risk management, issue identification, and execution of corrective action plans
- Experience preparing and delivering presentations to executive leadership and regulators
- Strong vendor management experience
- Proficiency with Microsoft Office and standard business applications
- Deep knowledge of CFPB guidelines, RESPA, FDCPA, and GSE default servicing standards
- Proficient understanding of bankruptcy courts, foreclosure proceedings and investor/insurer guidelines
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- 10 days of vacation
- 10 sick days
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk managementvendor managementdata analysispresentation skillsdefault servicingbankruptcy proceedingsforeclosure processesregulatory complianceperformance evaluationissue identification
Soft Skills
leadershipanalytical skillsproblem-solvinginterpersonal skillscommunication skillsorganizational skillsability to manage prioritiesengagement skillsdynamic environment adaptabilityinitiative leadership
Certifications
Bachelor's degree