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Truist

Production Support Director – II

Truist

. Lead a team responsible for operational performance management .

Posted 4/7/2026full-timeAtlanta • North Carolina • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies
AWSAzureCloud

About the role

Key responsibilities & impact
  • Lead a team responsible for operational performance management
  • Manage technology lifecycle initiatives and technology organization level findings coordination
  • Drive high application availability and reliability
  • Oversee modernization, agility, platform, and security goal tracking
  • Provide governance for disaster recovery coordination
  • Partner with technical, business, and risk stakeholders

Requirements

What you’ll need
  • Bachelor degree
  • Eight years of experience in IT software engineering
  • Five years of relevant business experience in technical decision making
  • Five years of project management experience
  • Two years of management experience
  • Broad knowledge of technology trends and IT strategies
  • Executive level communications skills
  • Ability to solve complex technical and operational problems
  • Experience managing enterprise-wide projects
  • ITIL Certification (preferred)
  • AWS or Microsoft Azure Cloud Certification (preferred)

Benefits

Comp & perks
  • Health insurance
  • 401(k) plan
  • Paid vacation
  • Paid sick days
  • Paid holidays
  • Medical, dental, and vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
IT software engineeringproject managementtechnology lifecycle managementdisaster recovery coordinationapplication availabilityreliability engineeringmodernizationagilityplatform securitytechnical decision making
Soft Skills
leadershipexecutive level communicationproblem solvingstakeholder managementoperational performance management
Certifications
ITIL Certification