Systems Analyst – Messaging
Truist
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
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Tech Stack
About the role
- Gather, formulate and define requirements to solve intermediate to complex messaging problems
- Engineer, support, and enhance enterprise messaging platforms, including: Exchange Online and Exchange SE or 2019
- Design, implement, and maintain secure email and message hygiene solutions, including: Cisco IronPort and Proofpoint Secure Email Relay solutions
- Administer and support enterprise messaging and compliance platforms
- Monitor system health, performance, and availability to ensure SLA and uptime commitments are met
- Partner with Cybersecurity, Risk, Legal, and Compliance teams to ensure messaging platforms meet regulatory, security, and audit requirements
- Support incident response, root cause analysis, and remediation for messaging-related issues
- Participate in platform upgrades, migrations, and modernization efforts aligned to Truist’s technology roadmap
- Develop and maintain technical documentation, operational runbooks, and standard operating procedures
- Contribute to automation and operational efficiency initiatives where applicable
- Provide Tier 3 support and mentoring to junior engineers as needed
- Participate in on-call rotation as required
Requirements
- Bachelor’s degree in Information Technology-related field, or equivalent education and related training
- Six years of experience or equivalent proficiency in application analysis and design
- Excellent verbal and written communication skills
- Ability to work independently or as a member of a team
- Ability to direct and train other team associates
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Benefits
- Medical, dental, vision, life insurance
- Disability benefits
- 401k plan
- 10 days of vacation
- 10 sick days
- Paid holidays
- Employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise messaging platformsExchange OnlineExchange SEExchange 2019email and message hygiene solutionsCisco IronPortProofpoint Secure Email Relayincident responseroot cause analysisautomation
Soft Skills
communication skillsindependent workteam collaborationmentoringtraining
Certifications
Bachelor’s degree in Information Technology